At craftedforgifts, we are dedicated to providing you with high-quality products and exceptional customer service. If you are not satisfied with your purchase, you may return it within 7 days of receiving it for a refund or exchange. Please review the following policy to ensure a smooth return process.
Eligibility for Returns
To qualify for a return, the following conditions must be met:
The item must be unused, undamaged, and in its original packaging.
The item must be accompanied by proof of purchase (e.g., order confirmation or receipt).
The return request must be initiated within 7 days of receiving the item.
Personalized or customized items are only eligible for return if they arrive damaged or defective.
Step-by-Step Return Process
Step 1: Submit a Return Request
Contact our Customer Support Team [email protected] within 7 days of receiving your order. Include:
Your order number.
A detailed description of the issue.
Photos of the product and packaging (if applicable).
Step 2: Receive Return Authorization
Once we review your request, we will provide you with a Return Authorization Number (RAN) and detailed return instructions. Returns sent without prior authorization may not be accepted.
Step 3: Prepare Your Item for Return
Repack the item securely in its original packaging to prevent damage during transit.
Include the proof of purchase and any provided return forms.
Step 4: Ship the Item
Send the item to the return address provided in the authorization email. Unless the item is damaged, defective, or an error was made on our part, you are responsible for return shipping costs.
Step 5: Inspection and Refund/Exchange Processing
Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria.
If approved, we will process your refund or exchange within 5-7 business days of inspection. Refunds will be issued to your original payment method.
Important Notes
Non-Returnable Items:
- Customized or personalized items (unless defective).
- Items returned after the 7-day period.
- Items damaged or altered by the customer.
Refunds:
Original shipping fees are non-refundable unless the return is due to an error on our part.
Refunds are processed within 5-7 business days after the returned item is inspected and approved.
Damaged or Defective Items:
If your item arrives damaged or defective, please contact us immediately with photos of the item and packaging. We will prioritize replacing or refunding the item, including shipping costs.
Contact Us for Assistance
If you have any questions or need help with a return, please reach out to us:
Email: [email protected]
Phone: +1 (646) 820-6625
Customer Support Hours: Monday – Friday: 9 AM – 6 PM Saturday: 10 AM – 4 PM Sunday: Closed
Your Satisfaction is Our Priority
At craftedforgifts we value your trust and strive to make every interaction seamless and worry-free. Our 7-Day Return Policy is designed to give you peace of mind with every purchase.